Cancellation Policy

You can cancel your Pro subscription using either method:

• Self-service (Account page): Log in to your account, go to Account → Billing, and use the "Cancel Subscription" option. This immediately flags your subscription for cancellation at period end via the Cashfree billing portal.
• Email support: Email billing@documentforge.tech with the subject "Cancel Subscription" and your registered account email. We will process your cancellation within 1 business day.

• Your subscription is marked cancelled at period end. Pro entitlements (higher quotas, larger file size, 24-hour retention) remain active until the end of the current billing period.
• After the billing period ends, your account automatically reverts to the Free plan with standard Free-tier limits.
• Files that were uploaded under Pro retention (24 hours) may expire on the Free-tier schedule (1 hour) after plan downgrade. Download your files before cancelling if you need them.
• Your account, job history, and usage records are retained. They are not deleted upon subscription cancellation.

If you require immediate termination of your subscription (rather than at period end), contact us at billing@documentforge.tech. Immediate cancellation means Pro entitlements are revoked before the period ends. Refunds for the remaining period are not automatically issued — see the Refund Policy.

You may reactivate a cancelled subscription at any time by visiting your Account page and clicking "Reactivate Pro". If your cancellation was "at period end" and the period has not yet ended, you may reactivate without a new payment before the period expires. After expiry, a new subscription (and payment) will be required.

Cancelling your subscription does not delete your account. Account deletion is separate.

⚠️ Self-service account deletion is not yet available in the account interface. To permanently delete your account and all associated data, email support@documentforge.tech with the subject "Delete My Account". We will process verified deletion requests within 30 days.

Subscriptions are managed by Cashfree Payments India Pvt. Ltd.. The cancellation webhook from Cashfree updates your subscription status in our application. If you believe a cancellation was not processed correctly, contact billing@documentforge.tech.

For cancellation assistance, contact billing@documentforge.tech or visit our contact page.