Refund Policy

This Refund Policy applies to payments for the Pro plan subscription processed by Cashfree Payments India Pvt. Ltd.. Payments made to Cashfree are subject to their Terms of Service in addition to this policy.

Subscription fees are generally non-refundable, as the Pro plan provides immediate access to higher quotas, larger file limits, and extended retention upon payment confirmation.

However, we consider refund requests in the following circumstances:

• Duplicate charge: You were charged twice for the same billing period.
• Technical failure: Your payment was confirmed and charged but Pro entitlements were not activated within 24 hours due to a verified application error (not user error or payment processor delay).
• Accidental subscription: You subscribed unintentionally and contact us within 48 hours of the charge without having used any Pro-tier features.
• Service unavailability: The Service was completely unavailable for more than 72 consecutive hours during your billing period.

We do not guarantee a refund in any of these circumstances, but we will review each request in good faith.

We do not issue refunds for:

• Mid-cycle cancellations (you retain Pro access until the end of the paid period).
• Forgetting to cancel before renewal — we recommend reviewing your billing date in the account portal.
• Dissatisfaction with the results of individual document processing operations, given the best-effort nature of document conversion.
• Charges older than 7 days from the date of the refund request.
• Usage-based complaints where Pro features were actively used during the billing period.

To request a refund, email billing@documentforge.tech within 7 days of the charge date and include:

• The email address registered to your account.
• The approximate date of the charge.
• The reason for your request.
• Your Cashfree subscription or order reference (available in your email receipt from Cashfree).

We will acknowledge your request within 2 business days and provide a decision within 7 business days.

Approved refunds are processed back to the original payment method via Cashfree Payments. Cashfree's standard refund processing time applies (typically 5–10 business days, depending on your bank or card issuer).

We cannot expedite refunds beyond the payment processor's standard timeline.

Nothing in this policy limits your statutory rights under the Consumer Protection Act 2019 (India) or any other applicable Indian consumer protection legislation. If you believe your statutory rights have been violated, you may also contact the relevant consumer forum or the National Consumer Helpline (1800-11-4000).

For billing and refund queries, email billing@documentforge.tech or visit our contact page.